What are the major user stories in an e-commerce website?

User stories are a way of expressing requirements in the form of simple statements from the perspective of the end user. They help development teams understand what a user needs from a system to perform a certain task. Each user story should provide a clear benefit to the user and help achieve their goals.

Here are some major user stories for an e-commerce website:

For the customer:

• As a customer, I want to search for products so that I can find what I need quickly.
• As a customer, I want to view product details (like images, descriptions, reviews, and prices) so that I can make informed purchase decisions.
• As a customer, I want to add products to a shopping cart so that I can review my selected items before purchasing.
• As a customer, I want to modify the quantity or remove products in my shopping cart so that I can manage my pending purchases.
• As a customer, I want to checkout and pay for the items in my cart so that I can complete my purchase.
• As a customer, I want to receive a confirmation email after the purchase so that I have proof of the transaction.
• As a customer, I want to track my order so that I know when to expect delivery.
• As a customer, I want to create and manage my account so that I can store my personal details, payment methods, and order history.
• As a customer, I want to review and rate products so that I can share my experiences with other users.
• As a customer, I want to contact customer service so that I can get help with any problems or questions I have.

For the website owner/admin:

• As an admin, I want to manage product listings so that the website's inventory stays up-to-date.
• As an admin, I want to view and manage orders so that I can ensure the timely delivery of products.
• As an admin, I want to manage user accounts so that I can handle issues like password resets or fraudulent activity.
• As an admin, I want to view sales statistics and reports so that I can make informed business decisions.
• As an admin, I want to manage promotions or discounts so that I can run sales and special offers.
• As an admin, I want to manage customer reviews so that I can respond to negative feedback and maintain the reputation of the website.

This is not an exhaustive list, but it covers the fundamental user stories for an e-commerce website from both customer and admin perspectives. The specific user stories for a particular e-commerce site may vary based on the specific needs and features of that site.